We understand that sometimes, even with careful planning, a product might not work perfectly in your space. If our urban planter box doesn't meet your expectations or fit your intended area, we're here to help. Our customer-friendly return policy is designed for your peace of mind.
You can initiate a return or exchange within 30 days of receiving your planter box, provided the item is in its original, unused condition with all packaging and parts. Simply contact our customer support team to start the process. We'll guide you through the easy steps and provide a prepaid return label for your convenience.
Once we receive the returned item, we will promptly process either a full refund to your original payment method or arrange for an exchange of your choice. Please note that return shipping is complimentary for defective items or incorrect shipments. For returns based on fit or preference, a small shipping and restocking fee may apply, which will be clearly communicated during the process.
Our goal is to ensure you are completely satisfied with your urban gardening journey. We stand behind the quality of our planter boxes and are committed to finding a solution that works for you and your space.