We understand the disappointment of receiving a damaged product. If your urban planter box arrives damaged, please contact our customer support team within 48 hours of delivery. Provide your order number and clear photos of the damaged item and its packaging. We will promptly arrange for a free replacement to be shipped to you. In most cases, you do not need to return the damaged planter box; we may ask you to recycle or dispose of it responsibly. Our goal is to resolve the issue quickly and ensure you can enjoy your urban gardening project without delay. We stand by the quality of our products and are committed to your complete satisfaction.
What's your return policy if an urban planter box arrives damaged?
If you have any different opinions or need to consult us further, please pay attention or send us an email. We will reply to each of you individually! Thank you for your support and trust!