When an urban planter box arrives damaged, the return policy usually depends on whether the damage is visible at delivery and how quickly you report it. Most reputable sellers ask you to inspect the package before signing, note any obvious damage with the carrier, and photograph the box, packing materials, and the planter itself. You are typically expected to contact customer service within 24 to 72 hours of delivery. From there, the seller may offer a replacement part, a partial refund, a full refund, or a replacement unit. Many policies require the damaged item to be returned in its original packaging, but some sellers waive return shipping for verified carrier damage and may send a prepaid label or arrange a pickup. If the planter was shipped by freight, the carrier may handle the claim, so keep all documentation. Before ordering, check the seller’s specific damage-claim window, whether assembly or outdoor use voids coverage, and who pays return shipping. In short, the usual policy is photo evidence, prompt reporting, and a replacement or refund once the damage is confirmed.
What's the return policy usually like if the urban planter box arrives damaged?
If you have any different opinions or need to consult us further, please pay attention or send us an email. We will reply to each of you individually! Thank you for your support and trust!