We understand that ordering the perfect urban planter box online can sometimes be a game of guesswork. You've envisioned a lush green corner on your balcony or patio, but what happens if the planters you ordered arrive and don't quite fit the space you had in mind? Don't worry; we have a flexible and customer-friendly solution.
Our primary goal is for you to be thrilled with your gardening setup. If the planter boxes you receive are not the right size for your space, we offer a straightforward 30-day return policy. You can initiate a return for a full refund or an exchange for a different size. We recommend reviewing the product dimensions carefully before ordering, as getting the measurements right is the first step to a successful urban garden.
To avoid this situation altogether, we strongly suggest measuring your available space twice. Consider the planter's length, width, and height, and use painter's tape to mark out the footprint on your floor or balcony. This simple trick gives you a real-life visual of how the planter will fit. Remember to account for walking space around it!
If you've already received the order and it's not working, the process is simple. Contact our customer support team within 30 days of delivery. You will be responsible for the return shipping costs unless the error was due to a mistake on our part (like we sent the wrong item). Once we receive the returned planters in their original, resalable condition, we will promptly process your refund or ship out your exchange.
We want you to create the urban oasis of your dreams, and that starts with planters that fit perfectly. Our team is always here to help you choose the right size and ensure your gardening journey is a smooth and enjoyable one.