We understand how disappointing it can be to receive a damaged product. If your urban planter boxes arrive with any visible damage from shipping, we are here to make it right for you. Please follow these simple steps. First, contact our customer support team within 48 hours of delivery. You can reach us via email at support@example.com or through the contact form on our website. Please include your order number and several clear photos of the damaged planter boxes and the original packaging. This helps us process your claim quickly. Once we receive and verify your claim, we will typically offer one of two solutions: a free replacement of the damaged items or a full refund for the affected products. You can choose the option that works best for you. We aim to resolve all damage claims within 3-5 business days. Our policy is designed to be hassle-free because your satisfaction is our top priority. Please note that this policy applies specifically to damage that occurred during transit. For issues unrelated to shipping, such as buyer's remorse, our standard return policy would apply. We pack all our planter boxes with great care to prevent damage, but sometimes issues can happen with carriers. We appreciate you giving us the opportunity to correct the situation.
What is the return policy if the urban planter boxes arrive damaged?
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