We understand that sometimes a product might not meet your expectations, and we want to ensure your complete satisfaction with our urban planter boxes. If you are not happy with your purchase, we offer a straightforward and customer-friendly return policy.
You may return your urban planter boxes within 30 days of delivery for a full refund. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging. We kindly ask that you include all parts and accessories that originally came with the product.
To initiate a return, please contact our customer service team at support@example.com with your order number and the reason for the return. We will provide you with a return authorization and detailed instructions on where to send the package. Once we receive the returned item and inspect it, we will process your refund to the original payment method. Please note that shipping costs for returns are the responsibility of the customer, unless the return is due to a defect or an error on our part.
For planter boxes that arrive damaged or are defective, we will cover all return shipping costs and expedite a replacement or full refund. Our goal is to make your gardening experience positive, and we stand behind the quality of our products. If you have any questions about our return process, please don't hesitate to reach out to our support team.