We understand how disappointing it can be to receive damaged goods. If your urban planter boxes arrive damaged, our return policy is designed to make things right for you quickly and easily. Please contact our customer support team within 48 hours of delivery. Provide your order number and clear photos or a short video showing the damage to the boxes and the packaging. We will review your case promptly and arrange for a replacement shipment at no extra cost to you. In most cases, you do not need to return the damaged items; we will send new urban planter boxes directly to your address. Our goal is to ensure your complete satisfaction with our products and your urban gardening experience.
What's your return policy if the urban planter boxes arrive damaged?
If you have any different opinions or need to consult us further, please pay attention or send us an email. We will reply to each of you individually! Thank you for your support and trust!