We understand that sometimes a product might not meet your expectations, and we want you to be completely happy with your urban planter boxes. If you're not satisfied for any reason, we offer a straightforward and customer-friendly return policy.
You can return your urban planter boxes within 30 days of receipt for a full refund or exchange. This policy covers issues such as:
- Damage during shipping
- Manufacturing defects
- If the product doesn't match its description
- Simply if it doesn't meet your gardening needs
To initiate a return, please contact our customer service team with your order number and reason for return. We'll provide you with a return shipping label and instructions. Once we receive the returned items, we'll process your refund within 5-7 business days, or ship out your replacement planter boxes if you prefer an exchange.
For items damaged in transit, we recommend inspecting your package upon delivery and contacting us within 7 days to report any issues. We want to ensure your urban gardening experience is positive from start to finish. Our commitment is to your satisfaction and successful gardening with our premium planter boxes.