We understand the disappointment of receiving damaged urban planter boxes. Please be assured that we have a straightforward process to resolve this for you.
If your planter boxes arrive with any shipping damage, please contact our customer support team within 48 hours of delivery. To help us process your request quickly, kindly provide your order number and clear photos or a short video showing the damage to the product and its packaging. Our team will review your case promptly.
Once the damage is verified, we will typically offer you two convenient options: a full replacement of the damaged items shipped at no extra cost, or a full refund for the affected products. Our goal is to make this right with minimal hassle for you. We stand behind the quality of our urban garden planters and are committed to ensuring your complete satisfaction with your purchase.
For any damage not related to shipping or discovered after the 48-hour window, please still reach out. We will review these situations on a case-by-case basis to find a fair solution. Your thriving urban garden is our priority.