We stand firmly behind the quality of our urban planter boxes. If your order arrives damaged due to shipping or if you are simply not satisfied with the product for any reason, we have a straightforward policy to make it right.
For Damaged Shipments: Please contact our customer service team within 7 days of delivery. Provide photos of the damaged product and its packaging. We will promptly arrange for a free replacement to be shipped to you at no additional cost. In most cases, you do not need to return the damaged unit; we may provide instructions for eco-friendly disposal or repurposing.
For Dissatisfaction (Non-Damaged Items): If you are unhappy with your planter boxes, you may initiate a return within 30 days of delivery. The items must be unused, in their original condition, and in the original packaging. Once we receive the returned items, we will issue a full refund for the product cost. Please note that return shipping fees are the responsibility of the customer, unless the return is due to our error (e.g., we sent the wrong item).
Our goal is your complete satisfaction with your urban gardening investment. We are committed to resolving any issues quickly and efficiently. For all return or replacement requests, please reach out to our support team via email at support@[yourdomain].com with your order number and details.