We understand the disappointment of receiving damaged urban planter boxes. If your order arrives with any damage, please contact our customer support team within 48 hours of delivery. Provide your order number and clear photos showing the damage to the planter boxes and the original packaging. We will promptly arrange for a replacement shipment at no extra cost or process a full refund based on your preference. Our policy ensures your satisfaction and protects your gardening investment. Most replacement requests are resolved within 3-5 business days. We recommend inspecting your planter boxes immediately upon delivery to expedite this process.
What's the return policy if the urban planter boxes I order arrive damaged?
If you have any different opinions or need to consult us further, please pay attention or send us an email. We will reply to each of you individually! Thank you for your support and trust!