We understand that sometimes a product might not perfectly match your vision. If our urban planter boxes don't meet your expectations, we're here to help. Our customer-centric return policy is designed for your peace of mind.
We stand behind the quality of our planter boxes. However, if you are not completely satisfied, you may initiate a return within 30 days of receipt. The items must be in their original, unused condition and packaging to qualify for a full refund. Please contact our customer service team to start the process and receive a return authorization and instructions.
We may offer alternative solutions, such as a replacement or store credit, depending on the specific situation. Our goal is to ensure you have a positive gardening experience with products you love. For any damage during shipping, please notify us immediately with photos so we can promptly resolve the issue. Your satisfaction is our top priority.