We understand your excitement to start gardening, and receiving damaged planter boxes can be disappointing. Please rest assured, we have a straightforward and customer-friendly policy to handle such situations.
If your urban planter boxes arrive damaged, please contact our customer support team within 48 hours of delivery. To help us process your request quickly, please provide your order number and clear photos of the damaged product and its packaging. Our team will review your case promptly.
We typically offer a replacement for the damaged items at no extra cost. In some cases, depending on stock availability and your preference, we may issue a full refund for the damaged units. Our goal is to resolve this for you as quickly as possible, and we will cover the shipping costs for sending your replacements.
We stand by the quality of our products. While damage during transit is rare, we are committed to making it right. Please inspect your delivery upon arrival. For any issues, our support team is here to help you enjoy a seamless gardening experience.