We want you to be thrilled with your urban planter boxes. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward and customer-friendly return policy.
You have 30 days from the date of delivery to initiate a return for a full refund or exchange. The items must be in their original, unused, and resalable condition, with all packaging and parts included. To start the process, please contact our customer service team with your order number. We will provide you with a Return Authorization Number and simple instructions for shipping the items back to us.
Once we receive and inspect the returned planter boxes, we will process your refund to the original payment method within 5-10 business days. Please note that original shipping costs are non-refundable, and you are responsible for the return shipping fees unless the return is due to our error or a defective product.
For items that arrive damaged or with manufacturing defects, please contact us immediately with photos of the issue. We will promptly arrange for a replacement, exchange, or refund, including covering any associated shipping costs.
Our goal is to ensure your gardening experience is positive from start to finish. We stand behind the quality of our urban planter boxes and are committed to your satisfaction.