We understand that sometimes, despite your best efforts, the urban planter boxes you ordered might not be the perfect fit for your space. Don't worry; we have a straightforward and customer-friendly return policy to ensure you are completely satisfied.
If your planter boxes arrive and you find they don't fit as envisioned, you have 30 days from the delivery date to initiate a return for a full refund or an exchange. The items must be in their original, unused, and resalable condition—essentially, exactly as you received them. We recommend carefully reviewing the product dimensions and our online size guide before ordering to help prevent any mismatches.
To start a return, simply contact our customer service team with your order number. We will provide you with a prepaid return shipping label. Once we receive the returned items and confirm their condition, we will promptly process your refund to the original payment method. If you prefer, you can also exchange the planters for a different size or style, subject to availability.
Our goal is to make your urban gardening journey as seamless and enjoyable as possible. We encourage you to measure your space twice and order once, but we're here to help if things don't go as planned. Your dream green space is our priority.