We understand your concern about receiving a damaged product or one that doesn't meet your expectations. Please be assured that your satisfaction is our top priority. If your urban planter boxes arrive damaged or are not what you expected, here is our straightforward policy.
First, please contact our customer support team within 7 days of delivery. Provide your order number and clear photos or a video showing the damage or the issue with the product. This helps us process your case quickly.
For damaged items, we typically offer a free replacement. We will ship a new planter box to you at no extra cost. In some cases, if a replacement isn't immediately available, we may issue a full refund. If the product is not as expected (e.g., wrong color or size), we also offer a replacement or a refund, including standard return shipping costs.
Our goal is to resolve any issue promptly and ensure you have a positive experience with our products. We stand behind the quality of our urban planter boxes and are committed to making it right for you.