We understand that sometimes, even with careful planning, a product might not work perfectly in your intended space. If your urban planter boxes don't suit your area after delivery, we're here to help with a straightforward return process.
Our policy allows for returns within 30 days of receipt, provided the items are in their original, unused condition and in the resalable packaging. To initiate a return, please contact our customer service team with your order details. We will guide you through the process and provide a return authorization and a prepaid shipping label where applicable. Once we receive the returned planter boxes and confirm their condition, we will process a refund to your original payment method, typically within 5-10 business days. Please note that original shipping fees are non-refundable.
Before you consider a return, we recommend double-checking your measurements and reviewing the product dimensions on our website. Our team is also happy to offer advice on alternative sizes or configurations that might be a better fit for your unique urban garden, balcony, or patio layout. Our goal is to ensure you find the perfect planter solution for your green space.