We understand how disappointing it can be to receive damaged urban planter boxes. If your order arrives with any visible damage, we're here to make it right. Our return policy for damaged items is straightforward and customer-friendly.
When you receive your planter boxes, please inspect them immediately upon delivery. If you notice any cracks, breaks, or significant cosmetic damage caused during shipping, contact our customer service team within 48 hours of delivery. We require clear photographs of the damaged areas and the original packaging to process your claim efficiently.
Once we receive your documentation, you can choose between two options: we can ship replacement planter boxes to you at no additional cost, or we can process a full refund for the damaged items. The replacement shipping is always free, and we typically dispatch replacements within 3-5 business days after reviewing your claim.
For partial orders where only some planter boxes are damaged, we can replace just the affected units. We recommend keeping all original packaging until your claim is resolved, as this helps us file claims with our shipping carriers and improve our packaging processes.
Our goal is to ensure you're completely satisfied with your urban gardening purchase. We stand behind the quality of our products and will promptly address any shipping-related damage to get you the beautiful, functional planter boxes you expected for your garden space.