We understand that sometimes a product might not meet your expectations. If you are not completely happy with the urban planter boxes you ordered, we are here to help with a straightforward and customer-friendly return policy.
You may initiate a return within 30 days of receiving your order. The planter boxes must be in their original, unused condition and packaging to qualify for a full refund of the purchase price. To start the process, please contact our customer service team with your order number. We will provide you with a return authorization and instructions.
Once we receive the returned items and inspect them, we will process your refund to the original payment method within 5-10 business days. Please note that shipping costs for the return are the customer's responsibility, unless the error was on our part (e.g., you received a damaged or incorrect item).
For items that arrive damaged or defective, please contact us immediately with photos. We will promptly arrange for a replacement or a full refund, including any shipping costs.
Your satisfaction is our priority. We stand behind the quality of our urban garden products and are committed to ensuring you have a positive experience with your purchase.