We understand the disappointment of receiving damaged planter boxes, and we're here to make it right. Our return policy for damaged items is designed to be simple and stress-free.
If your urban planter boxes arrive damaged, please follow these steps:
1. Document the Damage: Take clear photos of the damaged boxes and packaging as soon as you unpack them. This helps us assess the issue and improve our shipping processes.
2. Contact Us Immediately: Reach out to our customer service team within 7 days of delivery. Include your order number and the photos of the damage.
3. We'll Provide Solutions: Depending on the extent of damage, we'll typically offer one of these options:
- Replacement: We'll ship identical planter boxes at no additional cost
- Partial Refund: If only minor damage occurred, we may offer a partial refund
- Full Refund: If we cannot replace the items promptly, we'll issue a full refund
Most damaged planter box claims are resolved within 3-5 business days. We cover all shipping costs for replacements and work closely with our shipping partners to prevent future damage. Our goal is to ensure you can enjoy your urban gardening experience without delay.