We understand that finding the perfect fit for your balcony, patio, or garden space is crucial. That's why we offer a customer-friendly return policy for our URBAN PLANTER BOXES if they don't suit your area.
If the planter boxes arrive and you find they don't fit your envisioned space, don't worry. You have 30 days from the delivery date to initiate a return or exchange. The process is straightforward: simply contact our customer support team with your order number. We'll guide you through the return authorization and provide a prepaid shipping label for your convenience. The items must be returned in their original, unused condition with all packaging.
For a quicker solution, consider an exchange for a different size or model from our collection. Our team can help you choose a better-fitting option based on your measurements and photos of your space. We aim to ensure you find the ideal planter without hassle.
Please note that return shipping is free for exchanges or size-related issues. Once we receive the returned items, your refund or exchange will be processed promptly. Our goal is your complete satisfaction with both our products and their placement in your urban oasis.