We understand the disappointment of receiving a damaged product. If your URBAN PLANTER BOXES arrive with any shipping-related damage, please follow our straightforward process for a quick resolution.
First, inspect the package and product immediately upon delivery. To initiate a return or replacement, please contact our customer support team within 48 hours of delivery. Provide your order number and clear photographs showing the damage to both the packaging and the planter box itself. This helps us process your claim efficiently and also allows us to improve our packaging standards.
Once we receive and verify your claim, we will promptly offer you two convenient options. You can choose a free replacement of the damaged item, which we will ship out at no additional cost. Alternatively, you may opt for a full refund to your original payment method. Our goal is to make this process as seamless as possible, with no return shipping fees for damaged items.
We stand behind the quality of our URBAN PLANTER BOXES and are committed to your complete satisfaction. Our dedicated support team is here to assist you every step of the way to ensure you have a positive gardening experience with our products.