We understand that sometimes, even with the best planning, a product might not work perfectly in your specific terrace environment. If your URBAN PLANTER BOXES don't work out on your terrace, we offer a straightforward and customer-friendly return policy to ensure your satisfaction.
Our primary goal is for you to have a successful urban gardening experience. If you are unsatisfied with your planter boxes for any reason, you may initiate a return within 30 days of receiving your order. The items must be in their original, resalable condition—unassembled, unused, and in the original packaging with all parts included.
To start the process, please contact our customer support team via email or our website's contact form. Provide your order number and a brief explanation of the issue. Our team will guide you through the simple steps and provide a prepaid return shipping label. Once we receive the returned items at our warehouse and confirm their condition, we will process a full refund to your original payment method, typically within 5-10 business days.
Please note that this policy covers standard purchases. For custom-made or clearance items, different terms may apply, which are clearly stated on the product page at the time of purchase. We also recommend reviewing the product dimensions and terrace requirements before ordering to ensure the best fit. Our support team is always happy to answer pre-purchase questions to help you make the perfect choice for your outdoor space.
We stand behind the quality of our URBAN PLANTER BOXES and are committed to resolving any issues promptly, ensuring you can cultivate your terrace garden with confidence and peace of mind.