We understand how disappointing it can be to receive a damaged product. If your urban planter boxes arrive damaged, our return and replacement policy is designed to make things right for you quickly and easily.
Please inspect your delivery immediately upon arrival. If you notice any shipping damage or the planter boxes are broken, the first step is to take clear photos of the damaged items and the original packaging. This visual evidence is crucial for our claims process.
Next, contact our customer support team within 7 days of delivery. You can reach us via email at support@[ourwebsite].com or through the contact form on our website. Please include your order number and the photos of the damage in your message.
Once we receive your claim, we will promptly review the situation. For confirmed shipping damage, we offer two straightforward solutions:
1. A Free Replacement: We will ship a new, undamaged planter box to you at no additional cost. You do not need to return the damaged item.
2. A Full Refund: If you prefer, we can process a full refund for the damaged product back to your original payment method.
Our goal is to resolve all damage claims within 3-5 business days. We stand behind the quality of our products and are committed to ensuring your complete satisfaction with your gardening purchase.