We understand that sometimes a product might not be the perfect fit for your unique space. If our URBAN PLANTER BOXES don't work for your intended area, we offer a straightforward and customer-friendly return policy to ensure your complete satisfaction.
You can initiate a return within 30 days of receiving your order. The planter boxes must be in their original, unused condition and returned in the original packaging to ensure they are protected during transit. Once we receive the returned item and verify its condition, we will process a full refund to your original payment method. Please note that return shipping costs are the responsibility of the customer, unless the product arrived damaged or defective.
For a seamless process, please contact our customer service team first. They will guide you through the return authorization steps and provide you with the necessary instructions and the correct return address. We are committed to helping you find the perfect gardening solution, so please don't hesitate to reach out with any questions about sizing, assembly, or alternative products that might better suit your spatial needs. Your satisfaction with our URBAN PLANTER BOXES is our top priority.