We understand the disappointment of receiving a damaged product. If your Urban Planter Boxes arrive with any shipping-related damage, please follow these simple steps for a prompt resolution.
First, upon delivery, please inspect the boxes immediately. If you notice any damage, it's crucial to document it. Take clear photos of the damaged planter boxes and the shipping container. These photos will be very helpful for our support team.
Next, contact our customer support team within 7 days of delivery. You can reach us via email at support@example.com or through the contact form on our website. Please provide your order number and the photos of the damage.
Our policy is designed for your convenience. We typically offer one of two solutions: a full replacement of the damaged items or a partial refund, depending on the extent of the damage and your preference. In most cases, we will ship out replacement planter boxes to you at no additional cost, and you do not need to return the damaged units. We handle the process directly with our shipping partners.
Our goal is to ensure you are completely satisfied with your Urban Planter Boxes and can enjoy your gardening project without delay. Our dedicated support team is here to make the resolution process as smooth and fast as possible.