We understand the disappointment of receiving a damaged product or one that doesn't match your order. Please be assured that we are committed to resolving such issues promptly and to your complete satisfaction.
If your URBAN PLANTER BOXES arrive damaged or are not as described, here is our straightforward policy:
1. Contact Us Immediately: Please contact our customer support team within 7 days of delivery. Provide your order number and clear photos or a video showing the damage or the discrepancy with the product description.
2. Assessment & Resolution: Our team will quickly review your case. For items damaged during shipping or those that are not as described, we will typically arrange for a free replacement to be shipped to you at no extra cost. In some cases, we may offer a full refund based on your preference.
3. Process: You do not need to return the damaged item in most cases. We will handle the logistics of sending your replacement promptly.
4. Our Commitment: Your satisfaction is our priority. We work diligently with our shipping partners to minimize such occurrences, but when they happen, we ensure a hassle-free and swift correction.
For any questions, our support team is always ready to help.