We understand that sometimes a product might not meet your expectations once it arrives. If you are not completely happy with your urban planter boxes, we have a straightforward and customer-friendly return policy in place.
You have a full 30 days from the date of delivery to initiate a return for any reason. The process is simple: please contact our customer service team via email or our website's contact form. Provide your order number, and our team will guide you through the return authorization and provide a prepaid return shipping label. We ask that the planter boxes be returned in their original packaging and in resalable condition.
Once we receive the returned items at our warehouse, we will process a full refund to your original payment method. The refund typically appears in your account within 5-10 business days, depending on your bank or card issuer. Please note that original shipping charges are non-refundable.
We stand behind the quality of our urban planter boxes. If your item arrives damaged or defective, please contact us immediately with photos, and we will arrange for a replacement or a full refund, including shipping costs, at no extra charge to you. Our primary goal is your satisfaction with your gardening experience.