Discovering your new urban planter box has arrived damaged can be frustrating. Please know that we are here to make resolving this issue simple and swift. Our policy prioritizes your satisfaction.
Firstly, upon delivery, please inspect the package. If you notice any visible damage to the shipping box, you may note this with the delivery carrier at the time of receipt. Once you open the package and find damage to the planter itself, the most important step is to document the damage. Take clear photographs of the damaged planter and the original packaging materials. These photos are crucial for our support team to process your claim efficiently.
Next, contact our customer support team within 7 days of delivery. Reach out via email at support@example.com or through the contact form on our website. Please include your order number and the photographs of the damage. Our dedicated team will review your case promptly—typically within 24-48 business hours.
We do not require you to ship the damaged item back, as this is often costly and inconvenient. Instead, our standard solution is to ship a replacement planter box to you free of charge. We will arrange for a new unit to be dispatched as soon as possible. In the rare event that a replacement is not immediately available, we will offer you a full refund or discuss alternative options.
Your experience matters to us. We stand behind the quality of our products and packaging, and we are committed to ensuring your urban gardening project starts on the right note. Thank you for your trust.