We understand the disappointment of receiving a damaged product. If your urban planter box arrives with any signs of damage, please don't worry. We have a straightforward and customer-friendly policy to resolve this quickly.
First, upon delivery, please inspect the package. If you notice any visible damage to the shipping box, you can note this with the delivery carrier at the time of receipt. This initial step is helpful for our records.
Next, and most importantly, contact our customer support team within 48 hours of delivery. Please send clear photos of the damaged planter box and the shipping label to our support email. This allows us to assess the issue immediately and initiate the resolution process.
Our standard policy for damaged-upon-arrival items is to offer a free replacement shipped out promptly. We will handle the logistics for the damaged unit; you typically will not need to return it. In some cases, if a replacement is not available or preferred, we can issue a full refund.
We are committed to ensuring you have a positive experience and get the perfect, undamaged planter for your urban gardening space. Our support team is here to help you every step of the way.