We understand your excitement to start gardening, and we're committed to ensuring you receive your urban planter box in perfect condition. If your planter box arrives damaged or isn't what you expected, here is our straightforward policy.
For Damaged Items:
Please contact our customer support team within 48 hours of delivery. Provide your order number and clear photos of the damaged product and its packaging. We will promptly arrange for a free replacement shipment. In many cases, you won't need to return the damaged unit—we may instruct you on an eco-friendly way to repurpose or dispose of it.
If It's Not What You Expected:
If the product doesn't meet your expectations based on our product description, you may initiate a return within 30 days of delivery for a full refund or exchange. The item must be unused and in its original packaging. Customers are responsible for return shipping costs unless the error was on our part.
Our process is designed to be simple and customer-focused. We stand behind the quality of our products and want you to be completely satisfied with your urban gardening purchase. Our support team is here to guide you through every step for a seamless resolution.