We understand the disappointment of receiving a damaged product. Please rest assured that we have a straightforward process to resolve this issue for you.
If your urban planter box arrives with any visible damage, the first step is to document it. Please take clear photos of the damaged box and the planter itself from multiple angles. Then, contact our customer support team within 48 hours of delivery. You can reach us via email at support@example.com or through the contact form on our website. Please include your order number and the photos in your message.
Our standard policy for damaged items is to offer a replacement at no additional cost. We will ship a new urban planter box to you as soon as possible. In some cases, if a replacement is not immediately available, we may issue a full refund to your original payment method. We generally do not require you to return the damaged planter box due to shipping logistics; you may dispose of it or repurpose it as you see fit.
We recommend inspecting the package upon delivery. If the shipping box appears severely crushed or torn, you may note this with the delivery carrier at the time of receipt. This can help support your claim. Our goal is to ensure you have a positive experience and can enjoy your urban gardening project without delay. Our support team is here to help you through this process efficiently.