We want you to be thrilled with your urban planter boxes. If, for any reason, you are not completely satisfied with your order, we offer a straightforward and customer-friendly return policy.
You may initiate a return within 30 days of receiving your shipment. The items must be in their original, unused, and resalable condition, with all packaging and parts included. To start the process, please contact our customer service team with your order number. We will provide you with a Return Merchandise Authorization (RMA) number and instructions for return shipping.
Once we receive and inspect the returned items, we will process your refund to the original payment method within 5-10 business days. Please note that original shipping charges are non-refundable, and you are responsible for the return shipping costs unless the return is due to our error or a defective product.
For items that arrive damaged or are defective, please contact us immediately with photos of the damage. We will promptly arrange for a replacement or a full refund, including shipping costs. Your happiness with our products is our top priority, and we are committed to resolving any issues quickly and fairly.